WHAT YOU MUST DO TO MAKE A WARRANTY CLAIM
1. Register your warranty claim on https://www.swellpro.com/repair.html and receive a case number by providing:
a. The serial number of the product;
b. The date and place of purchase of the product;
c. A copy of the proof of purchase;
d. A description of product fault or problem; and
e. A description of the situation which gave rise to the fault.
2. If you are directed by SwellPro to send the product to an authorised service centre
a. Remove all undamaged accessories, batteries, memory cards, etc. from the product to be serviced – only return items that need repair;
b. Package the product properly to protect it during transport;
c. Clearly mark the return packaging with the case number obtained from SwellPro;
d. Photograph the product and packaging for your records;
e. Arrange for the delivery of the product to the designated service point
i. Insuring the product for loss and damage
ii. Requiring proof of delivery and tracking
WHAT WE WILL DO WHEN YOU MAKE A WARRANTY CLAIM OR HAVE A PROBLEM
SwellPro will attempt to assist you to diagnose and resolve your problem over the phone, e-mail or online messaging/chat. We may assist you to download and install software or firmware updates to your products.
If your problem cannot be resolved by this assistance you may be required to deliver the product to SwellPro or an authorised SwellPro service facility for further diagnosis. SwellPro will examine the returned product(s) to identify the problem. If SwellPro determines that the issue in question is not covered by this SwellPro Warranty, you will have the option to have the product repaired at your cost.
If you choose not to proceed with the repair, Swellpro will return the product to you at your expense.
SwellPro will repair or replace the SwellPro product using new and/or used parts or products that are equivalent to new items in performance and reliability. In the case of a warranty repair, the product will be returned to you at SwellPro’s cost. Any replacement product or part shall be covered for the time remaining in the original product’s warranty.